Privacy Policy – rs786com Data Protection and Your Rights

rs786com is an online gaming and sports betting platform built specifically for players in Pakistan. We offer cricket betting, live casino, fish games, slots and other gaming products — all accessible in PKR through a single account. As part of running this service, we collect and process certain personal information about the people who use our platform.

This Privacy Policy explains clearly and honestly what information we collect, the reasons we collect it, how it is used within the platform and who, if anyone, it is shared with. We want every Pakistani player on rs786com to feel confident about how their data is handled. If you have any questions after reading this, our support team is available to help — contact details are at the end of this document.

This policy should be read alongside our Terms and Conditions and Responsible Gaming policy, both of which contain additional context about how rs786com operates and how player data may be relevant to account management and platform security.

rs786com collects personal information in several ways: directly from you when you register or use the platform, automatically through your device and browser as you interact with our services, and in some cases from third-party payment processors when you make a deposit or withdrawal.

The categories of information we may collect include:

We only collect information that is genuinely necessary for running the platform, verifying accounts, processing payments and keeping the service secure. We do not collect sensitive categories of data such as racial or ethnic origin, political opinions or health information.

The personal information we collect is used exclusively for legitimate purposes directly related to operating rs786com as a gaming platform for Pakistani players. We do not sell your personal data to third parties for marketing purposes. The specific ways in which we use your information are set out below:

• Account creation and management: To register your account, verify your identity, manage your profile settings and maintain the security of your login.
• Processing deposits and withdrawals: To facilitate PKR transactions through JazzCash, Easypaisa, Raast, bank transfers, cards and mobile wallets — and to maintain accurate records of your transaction history.
• Delivering platform services: To provide access to cricket betting markets, live casino, fish games, slots and other features. Your usage data helps ensure the platform performs correctly on your device.
• Promotions and bonuses: To determine your eligibility for welcome bonuses, PSL cricket promotions, cashback offers and other incentives, and to correctly apply and track wagering requirements.
• Customer support: To respond to your queries, resolve account issues and maintain a record of support interactions for quality assurance.
• Security and fraud prevention: To monitor for suspicious activity, detect duplicate accounts, investigate potential bonus abuse and protect the platform from fraudulent transactions.
• Responsible gaming: To support players who have set deposit limits, time restrictions or self-exclusion requests, and to monitor usage patterns that may indicate problem gambling behaviour.
• Platform improvement: To analyse how players use rs786com — which games are popular, where technical issues occur, how the app performs — so we can make informed improvements.

Each time rs786com processes your personal data, there is a defined reason for doing so. The main legal bases we rely on are:

• Contract performance: Processing your data is necessary to fulfil the agreement between you and rs786com — for example, to process a withdrawal to your Easypaisa account or to credit a bonus to your account following a qualifying deposit.
• Legitimate interests: We have a legitimate interest in keeping the platform secure, preventing fraud, investigating breaches of our Terms and Conditions and improving the overall quality of our services.
• Legal obligation: In some circumstances we are required to retain certain records or share information as required by applicable law or in response to a valid legal request.
• Consent: Where we rely on your consent — for example for certain types of marketing communications — you may withdraw that consent at any time by contacting support or updating your account preferences.

When you make a deposit or request a withdrawal on rs786com, you are interacting with third-party payment providers — including JazzCash, Easypaisa, Raast, bank transfer networks and card processors. These providers handle the actual transmission of funds and have their own privacy policies and security standards.

rs786com receives confirmation of payment status and a transaction reference from these providers. We store your payment method reference (for example, your JazzCash mobile number or bank account number ending) to allow us to process future withdrawals to the correct account and to maintain transaction records. We do not store full card numbers or full bank account details on our systems.

All deposit and withdrawal amounts are recorded in PKR and stored as part of your account transaction history. This history is accessible to you at any time through your account dashboard. rs786com retains financial transaction records as part of our standard record-keeping obligations.

rs786com does not sell, rent or trade your personal information to third parties for their own commercial use. However, to operate the platform effectively, we do share data with a limited number of trusted service providers who process it strictly on our behalf and only for the purposes described in this policy.

The categories of recipients who may receive your data include:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners — to process your deposits and withdrawals in PKR.
• Game content providers: Third-party game studios and live casino operators whose games are available on the platform — limited technical data may be shared to facilitate gameplay and record outcomes.
• Identity verification services: Third-party providers used to verify player age and identity as part of account onboarding, when required.
• Fraud and security tools: Services used to detect suspicious login activity, duplicate accounts and fraudulent transactions.
• Legal and regulatory authorities: We will share data when required to do so by applicable law, court order or other legally binding obligation. We will not share more data than is required.

All third-party service providers who process data on our behalf are required to handle it securely and in accordance with applicable data protection standards. They are not permitted to use your data for their own independent purposes.

We retain your personal information for as long as your account is active and for a reasonable period afterwards, in order to meet our record-keeping obligations, resolve disputes and enforce our agreements. The specific retention period varies depending on the type of data and the purpose for which it was collected.

Financial transaction records are retained for a minimum period in line with standard record-keeping practices. Identity verification documents may be retained for a period after account closure. Support communication records are kept for a reasonable period to assist with dispute resolution and quality improvement.

When data is no longer needed and no legal obligation requires its retention, we delete or anonymise it securely. Anonymous or aggregated data — where it can no longer be linked to any individual — may be retained indefinitely for analytical and platform improvement purposes.

The security of your personal information is a priority at rs786com. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, disclosure or misuse.

• Encrypted connections: All data transmitted between your device and the rs786com platform is protected using SSL/TLS encryption. Look for the padlock icon in your browser's address bar.
• Secure password storage: Account passwords are stored in hashed form. rs786com staff cannot view your password in plain text.
• Access controls: Only authorised staff with a genuine operational need can access player account data, and all such access is logged.
• Fraud monitoring: Our systems continuously monitor for unusual login patterns, multiple accounts from the same device and other suspicious activity.
• Regular reviews: Our security practices are reviewed and updated on an ongoing basis to address emerging risks.

rs786com uses cookies and similar technologies to make the platform work correctly, to remember your preferences and to understand how players use the service. Cookies are small text files stored on your device by your browser when you visit a website.

The types of cookies we use include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in as you navigate between pages, and security cookies that help protect against fraud. These cannot be disabled.
• Functional cookies: Used to remember your preferences — such as your preferred language, display settings or last visited section — so you do not have to reset them on each visit.
• Analytics cookies: Help us understand which pages and features are most used, how long players spend on different sections and where technical issues occur. This data is aggregated and used to improve the platform.

You can control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the platform. The rs786com Android app uses similar session and analytics technologies appropriate to the mobile environment.

You have a number of rights in relation to the personal information that rs786com holds about you. We take these rights seriously and will respond to any request promptly.

• Right to access: You can request a copy of the personal data we hold about you. We will provide this in a clear, readable format.
• Right to correction: If any of the information we hold about you is inaccurate or out of date, you can ask us to correct it. You can also update many details directly through your account settings.
• Right to deletion: You can request that we delete your personal data. We will do so where there is no legal or contractual obligation requiring us to retain it. Note that deletion of your account data means your account will be closed.
• Right to restrict processing: In certain circumstances you can ask us to stop actively processing your data while retaining it — for example, while a dispute is being investigated.
• Right to data portability: You can ask for your data to be provided in a structured, commonly used format so that it can be transferred to another service if you wish.
• Right to withdraw consent: Where we process your data on the basis of consent, you can withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

To exercise any of these rights, contact our support team using the details in Section 13. We may need to verify your identity before processing a request to protect against unauthorised access to account data.

rs786com is strictly an adult platform. We do not knowingly collect personal information from anyone under the age of 18. Our registration process includes a date of birth field, and we reserve the right to request identity verification — such as a copy of a valid CNIC — to confirm that a player is of legal age.

If we discover that an account has been created by a person under 18, the account will be closed immediately. Any balance in the account will be held pending investigation and will not be paid out. We strongly encourage parents and guardians to keep their account credentials private and to use device-level parental controls to prevent minors from accessing online gaming platforms.

For more information on responsible use of the platform and self-management tools, please visit our Responsible Gaming page.

rs786com may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer or applicable data protection standards. When we make changes, the updated policy will be published on this page with a revised review date at the top.

For significant changes — those that materially affect how we use your data or your rights — we will make reasonable efforts to notify you through an in-platform notice or via the contact details registered on your account. It is your responsibility to review this policy periodically. Continued use of rs786com after updated terms have been published constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is being handled, please get in touch with the rs786com support team. We aim to respond to all privacy-related enquiries promptly.

You can also find answers to common account and platform questions on our FAQ page.